Privacy Policy

Last Updated: 2nd September, 2019

At Extramile Africa, we are committed to protecting the privacy of visitors to our website. We have developed this Privacy Policy to explain how we may collect, retain, process, and share your personal data when you visit our site or use our services.


This Policy applies to all websites, domains, services, applications, and products of Extramile Africa. It also applies to all information we obtain when you use our services.

We may change this policy from time to time by updating this page; you should check this page from time to time to ensure that you are satisfied with any changes. We reserve the right to change this statement at any time by posting revisions on the site. This privacy policy is not intended to, and does not; create any contractual or other legal rights.

By visiting our site and using our products and services, you consent to the use of your personal data as set out in this Policy


 Data you provide

When you interact with us, we collect and process personal data from your online activity, your use of devices, products or services. This data can be used to help you set up an account, deliver products or services to you or improve the way we or our products work with you. This data may include:

  • Account information such as your name, title, date of birth, gender, company, email address, address, phone number, username and password and any other information you choose to provide.
  • Payment information such as your bank account details, bank cards information, BVN or any other information you choose to provide.

Data we automatically collect

When you visit our website we automatically collect and store information about your visit using browser cookies or similar technology which we can access when you visit our website in future.

We also process information when you use our services. This information includes IP addresses, login information, device IDs, time stamps, authentication records, location information, carrier service used, signal strength, the origin, destination, type and quantity of traffic passed and other operational data.

Data we collect from third parties

We may receive your personal data from third parties such as social network platforms, partners and other sources. This information is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties so if you have any questions you should contact the relevant third party for further information about your personal data.  


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To improve our products and services.
  • Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.
  • We may use the information to customize the website according to your interests.


We may share your Personal Data with members of the Extramile Africa team to, among other things, provide the Services you have requested or authorized; to manage risk; to help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and agreements; and to help us manage the availability and connectivity of our products, services, and communications.

We may share your Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with services, verify your identity, assist in processing transactions, send you advertisements for our products and services, or provide customer support. 

We may share Personal Data with other financial institutions that we have partnered with. We may also share Personal Data to process transactions, provide you with benefits associated with your eligible cards, and keep your financial information up to date.

We may share information about you with other parties for our business purposes or as permitted or required by law.

We also will share your Personal Data and other information with your consent or direction, including if you authorize an account connection with a third-party account or platform. 

 We do not share your Personal Data with third parties for their marketing purposes without your consent.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place reasonable measures to safeguard and secure the information we collect from you.

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.  While we are dedicated to securing our systems and services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current.  


Our products and services are not designed for children below the age of 18 years. As a result, we will not knowingly collect personal data from children under the age of 18 years.


We may revise this Privacy Policy from time to time to reflect changes to our business, website, products, services, or applicable laws.  The revised Privacy Policy will be effective from the published date. 

If the revised version includes a substantial change, we will provide you with prior notice by posting notice of the change on our website.  We also may notify Users of the change via email. 


If you have any questions about this privacy policy, please email